US Testimonials Just wanted to say thanks for the SUPER FAST delivery! Great product as always! Super deals on products! Can't wait to do business again! - Trevor Excellent, and thank you. Real customer service is rare these days. You will receive my highest recommendations. Roger S., West Orange, NJ I would to thank you for some of the best customer service I have ever received ordering products over the phone. The impression I got was that you are using a call center in CA (got to love caller ID). They are doing a superb job for you! As far as customer service and my experience, I called in an order from work and noticed on the email invoice that I received that I was missing 1 Item. I did not get a chance to call back. When I arrived home from work there was a message waiting for me. Jeff, the rep. that took the order, realized the mistake and called to try to remedy it before I could even call back. I was very impressed by this. I was also very happy when Jeff called me back again after we did get the item ordered to tell me I would not be charged shipping on the missed item even though it would have to go out on it’s own. This was unexpected, I work in a customer service environment and most businesses may have just said “oh well maybe they will call and order the other product later”. I just wanted to say thank you. The next time I am in need of new golf equipment, Rockbottomgolf.com will be the 1st place I check. My friends and family will also here about RockBottomGolf.com! Thanks Again, Happy customer Chris 4/06/04 Hi, Tom: Just a quick note to tell you that you and your people run the best eBay operation I have ever seen. Your sales, service, satisfaction, top name items at...well..."rock bottom" prices is THE benchmark by which the other merchants are to be measured....and they can't compare. Keep it up, Tom! Sincerely, Bob 3/22/04 To all at rock bottom golf, I would like to take the opportunity to thank your web site for a job well done. Over the past few months, I have purchased two sets of Tommy Armour irons; a Taylor made driver, and a golf bag. Everything I ordered came as promised, on time and with no hidden charges. The products were all top quality and in factory condition. I have told everyone I know, that's interested in purchasing golf equipment to check your web site before buying elsewhere. I don't normally write to companies, but in this case it was an exception. Sincerely Charles 03/09/04 Dear rockbottomgolf, I finally got a club off you fellas. BOY…EVERYONE SHOULD SHOP HERE!!!!!!!!!!!!!!!!!!! Mike 4/04/04 I received my order for the Nike Air Max Golf Shoes today. Thanks for the fast service and the help. You guys have the best prices on golf equipment anywhere. Keep up the good work. Thanks, Willie 4/2/04 I have done a fair amount of commerce over the Internet and would rank Rock Bottom as the most impressive Internet retail operation I have encountered in terms of value and user-friendly functionality. Jay 9/23/03 Thanks for your auction. I can't believe I have been using EBAY this long and never found your site. Never again. I will be back after losing these balls in the waters... Thanks again. Dave 04/01/04 Tom I received the 3 wood today and have already left feedback for you guys. I would like to THANK YOU again for such a great auction and look forward in doing business with you in the future. Your auctions will be the first place I go to look for any of my golfing needs! THANKS AGAIN!!! Rickey 3/31/04 Tom; I received the club today! Thanks for super fast shipping and great price! I have left positive feedback. I'll watch your auctions, Thanks again. Jerry 3/27/04 Congratulations on overtaking Dallas Golf in the feedback stakes, as a Regular of yours (I have spent several thousand with you guys) I can Assure you that RBG s**** on Dallas, regardless of the feedback Rating. The feedback rating has finally caught up with reality! Kind regards, Raymond. 11/14/03 Tom, I purchased an item last night and have actually been tracking several over the past week. It is cool to know that rock bottom is in Norfolk as the time in transit to Northern VA is one day. I also wanted to compliment rock bottom on the professionalism of your website and the entire buying process. I will definitely do business with rock bottom again. Have a nice day, Mike 9/01/03 Thank you so much for your excellent customer service. You have been a pleasure to deal with and will receive positive feedback on eBay. I look forward to doing business with you again. Thanks again, Nick 3/29/04 Accidents happen, but what you do about them makes you as a company. Thanks for the quick response. Arthur I have visited the auctionworks link below and processed payment through my Visa card just now. Many thanks for your help with all of this, as always RockBottomGolf’s service is first class! I’ll be back for more in the very near future. Best regards Brett 3/26/04 I appreciate everything that you did for me. The dozen balls were an unexpected bonus and the shoes fit great. The pleasure was all mine and I will look to you for my next online golf purchase. Aaron 3/23/04 I received the correct bag yesterday 3/16/04. The bag is more than I expected. I will ups the other bag back to you tomorrow 3/18/04. Let me say this, I thank you for your help in resolving the mis-ship issue and appreciate all your communication with me. Because of your customer service I left positive feedback and will shop again. Can someone email me with the latest deals???? Sincerely, John 3/17/04 Thank you. You're great to do business with and I've referred you to a couple of friends that will purchase golf equipment from you. Dale 2/26/04 Thank you for responding to my message. If you would, please substitute the Nike Air Course Max for the Adidas shoes. Also I'd like to thank you for the generous offer of the golf balls. You have demonstrated a real concern for customer satisfaction. Rest assured that in the future I will shop Rock Bottom Golf for my equipment. I was somewhat concerned when I was told that you oversold the Adidas shoes. However, I understand that inventory discrepancies can occur. Please sign me up as a satisfied customer. I will be telling my golf buddies about Rock Bottom Golf. Sincerely, Steve 2/18/04 Folks: I've bought from you twice now and have to pass on a GOOD JOB. Appreciate the quick delivery and the great quality of everything I got. Rick 2/4/04 My entire experience with ebay has sucked accept my purchase with ROCKBOTTOM. The service was excellent and the goods delivered right away. Payment was so easy and no hidden costs and stuff. I have one problem. I am unable to leave feedback. It says a cookie problem no matter what I do. (I got help from ebay and followed your instruction also but I can sign in for purchases and anything else but feedback) I am still trying and will not stop till it is done because dealing with Rock Bottom was effortless and pleasing. I am sorry for inconveniencing you. Edward 2/7/04 Brandon, Just got the clubs. Thanks for your attention to this order and for the golf balls that were included. I've dealt with RockBottomGolf many times over the last year or so and customer service is second to none. Thanks again and I look forward to future dealings with your company. Jim 2/17/04 Just to let you know that the clubs arrived today and that I am extremely happy with them. I am now looking forward to getting them out on a golf course. I would like to express to you my appreciation for your assistance and understanding. It is very much appreciated. Thank you very much, Michael 2/04/04 Just wanted to let you folks know your customer service is one of the best I've ever dealt with. The way you took care of my broken club was exceptional. I've already told several of my golfing buddies about you and two of them have made purchases. I'll never hesitate to recommend Rock bottom Golf 0to anyone. Thanks, Steve 1/04/04 I am really impressed with your rapid, positive response. This is the first time that I have done business with your firm and I assure you that it will not be the last. I will make sure that all of my golfing friends know what a dynamite company you are. Many thanks! Don 12/29/03 Hi Brandon, Thanks you very much again, the shoes arrived today & I am exceptionally happy with your service, I shall leave appropriate feedback accordingly. Kindest regards, Raymond. 12/23/03 Hi, just wanted to let you know that I received the driver today. It is FANTASTIC!!!! Thanks for the super fast shipping, and a beautiful driver. I will be leaving positive feedback, please consider same for me. Thanks again, Rick. 11/03/03 HEY I HAVE TRIED TO LEAVE GREAT FEEDBACK BUT IT WON'T LET ME FOR SOME REASON?!?!?!? I WILL KEEP TRYING YOU GUYS ARE THE BEST !!!!!!! WILL ALWAYS DO BUSINESS WITH ROCK BOTTOM GOLF! Scott 04/03/04 Wow, that was easy. I can't thank you enough for your help and how quick you handled it. You most certainly have my business and I will refer all my golf buddies to you. Thanks again!!! Jeremy 8/14/03 Thank you very much. You folks at rock bottom golf have a really good operation going. With fast response on emails, very quick shipment and friendly customer service! I wish every company would take after yours. Thanks for your time and friendliness, Jeremy 07/11/03 I received my new clubs today and was very happy. It arrived when I expected. Your emails kept me up to date on the status of my order. Packaging was great, no damage at all to any of the clubs. I look forward to buying from you in the future. Terence 07/02/03 I spoke with Mark in sales this morning and he ran the card with no problem should get the product in time for my trip. Sorry for delay. I greatly appreciate your company's commitment to good customer service. I always say...you can get the product anywhere; it's the service that makes the difference. Well done. I'm sure I'll do business with you folks again. Jeff 6/25/03 Thank you so much for the fast help. You guys ROCK!!! (pun intended) Ray 6/26/03 THANK YOU SO MUCH. I CERTAINLY WILL GIVE POSITIVE FEEDBACK FOR YOU...I THOUGHT YOU HANDLED THE COMPUTER GLITCH BEAUTIFULLY. I AM THROWING A GOLF OUTING AND AM USING THESE GLOVES AS PRIZES...ANY OTHER GREAT DEALS, SEND THEM MY WAY. THANKS AGAIN. MARIAN 05/30/03 Hi Tom, Just wanted to let you know that I received both sets of clubs yesterday. To say that your service was outstanding seems to be an understatement. You are by far the best seller I have dealt with on ebay. Closing on an auction on Sunday night and receiving the item on Tuesday is just incredible. I have already recommended you to my friends and will continue to praise you, your products and service when the subject of golf equipment is mentioned. I have left feedback on both items. Thank you for making this such a pleasant experience. Mike 5/07/03 Many thanks. We received shipment this morning. Glad to know people out there still know what service is. Regards, Mike 4/25/03 Received my new Ram clubs today. I am without a doubt SATISFIED. I'm only a duffer, and old one at that, but I'm again satisfied with your service and product and price. Regards, William 3/28/03 I would like to personally thank all of you at Rock Bottom Golf for helping me find a new set of irons. I purchased a set of 845evo's, which I will use this season at East Mississippi Community College where I am a sophomore on the golf team. Just to let you know how much I like the clubs, without ever hitting them, taking them right out of the box I shot a 78, which is not outstanding, but I thought it was a good round with my new irons. I hope to purchase more items from rock bottom golf and would like to be kept up to date with your new items and prices. Thank You, Jon 2/5/03

International Testimonials I don't think I have ever felt the need to write an email like this but there is always a first time. I would like to thank you for your stunning service. I have now ordered 4 clubs from you, via Ebay, and my latest order arrived only 3 days after ordering. I would be impressed if you were based in the UK but to ship from the US to UK in such a short time incredible service. I will certainly use you again and will unreservedly recommend you to my friends and colleagues. Best regards Mike The shoes that I ordered from you arrived yesterday. I just wanted to say thank you very much for going out of your way to ship these over to Japan for me! I will definitely take a look at your store the next time I need anything golf related. I left positive feedback for you on ebay. Thanks again! Dan Japan 4/07/04 Hi there, Just a quick note to let you know my golf club (ORLIMAR HIP TI 315cc 9.5° DRIVER) arrived in Sunny old Tanunda South Australia today all safe and sound. (10-day turnaround from ordering is fantastic)! Thank you very much for your super prompt delivery and rock bottom price. I can’t believe how cheap you are, as these clubs retail for around $350 over here. I will be recommending you to all my mates. Kindest Regards, Chris Australia 8/01/03 Rock Bottom Golf: I received yesterday the golf clubs. I want to thank you all your effort and patience for me. I recommended Rock Bottom Golf to all my friends. Thank you for the Nike golf balls, and I hope we talk soon, because I will do all my shopping with you about golf. Thank you!! FERNANDO Puerto Rico 3/11/04 This is my third email I've sent and I've gotta say, you guys rock. My clubs were at my house in no less than 30hrs 20mnis.The deal you guys gave me was large, keep up the good work. Ken Ontario Canada 1/13/04 Congratulations to your perfect internet shop. Most others do not clarify their shipping terms until checkout - on your site it is all absolutely clear and furthermore you really have good conditions!! Greetings over the great lake Stephan Germany 11/11/03 Just wanted to say thanks for the excellent service: ordered clubs Tuesday morning and they were delivered Thursday afternoon (delayed a day in customs). No surprises!!! Except for the speedy delivery. Regards … al St-Bruno, Quebec, Canada 7/17/03 Hi again! This is what I call customer service! A nice way to handle the situation which I'm very pleased with. Since I meet customers myself in my profession, I know how important it is for a customer to be well treated. You will get a good feedback at eBay for this, I can tell you that :-) It will also make me even more positive to make business with you in the future. (A recommendation to my friends is appropriate as well - "word of mouth" is a powerful tool in marketing you know...) Many thanks! Best regards, Jonas Ontario Canada 5/20/03 Hello Tom, Many thanks for the superb delivery service! I can assure you that I will recommend you to my friends here in Germany! Kind regards Thomas Germany 4/09/03 Hi Tom, Thanks for the full set shipment the other day. I have shipped from the US for three years and have never received stuff within 4 days! You are the best! Rupert Australia 4/09/03 I sent and email from my home email address to Tom on Monday evening because my order still showed "Awaiting Shipping". I must have sent it just before you shipped because MY CLUBS ARE ALREADY HERE! I can't believe how FAST the UPS Express service was. I checked today, using the link provided and found the UPS Tracking data. The clubs left your shop at about 7pm on Aug 25 (Monday). The went to Richmond, VA; Louisville, KY; Sioux Falls, SD and arrived in Calgary, AB this morning (Tuesday) at 4:39AM. They were delivered to my home at about 11:00AM. LESS THAN A DAY! - That's excellent service - I'll be sure to mention in my Ebay feedback. Thanks Ian Alberta, Canada 3/26/03 Thanks - I didn't receive the tracking # email - strange - but as soon as you sent me the number I checked the delivery and it had just arrived at my house.... Thank you for the AWESOME customer service - I've never been treated and serviced so well from a company in my life.... You Guys ROCK!!!!!!!!!!!!! Thanks, Jason Canada 5/22/03 I received my clubs today and I am completely delighted with them. Doing business with you is a pleasant change from what I'm used to in this country. Everything was just as you described and to my surprise the clubs arrived in Snowy Calgary within 3 business days WOW... The Ebay "Find all transactions in the past 90 days" is not finding the transaction but I felt compelled to email you anyway with some positive comments. Best of luck with your business and I will be telling my golf buddies at the office about your site. Thanks again David Alberta, Canada 3/4/03 Dear rockbottomgolf.com My name is mark and I just bought a set of Ben Hogan irons from you. I just wanted to e-mail you and thank you so much for your excellent service. I was so surprised when I found my package today; I thought there was no way that it could have gotten here that fast. It was exactly what I ordered and expected. Thank you so much. The next time I have a need for golf equipment your site is the first place I'm going to look. All my friends will hear about it as well. You have impressed me very much. Thank you for your service. Mark Quebec, Canada 12/20/02 Dear Rock Bottom Golf Just a quick note to let you know that I have received the items that I had won on ebay and would like to thank you very much for the prompt service. Now to test the club which I hope to do so in the near future. Thank you very much for your service and I will look to do more business and even forward family and friends to you if they are looking for golf gear. Georgia and Tony New Zealand 4/07/04 Thanks for the deal. I have the golf balls and gloves in my hands now:-) I have left nice feedback about you on EBay! Take care! Best Regards Andreas Sweden 4/01/04