Item(s) must be in NEW and UNUSED condition. All parts, pieces, accessories, manuals, warranty information and printed materials must be in the original packaging with the product in order to be eligible for a full refund less the original shipping costs and prepaid return label if applicable. All returns will be inspected prior to the refund being issued.
The return must be received within 30 DAYS from the purchase date.
Custom/Special orders and personalized items are non-refundable.
We offer a UPS Prepaid Return Label Service for only $9.99! Click Here to print one immediately. This cost will be deducted from your refund.
UPS Prepaid Return Label Service is only available to customers in the continental U.S.
Please allow 7-10 business days for the refund to be processed.
If you would like to use your own shipping service, please clearly write the order number on the box and return it to: Rock Bottom Golf/TGIB Marketing 338 Moore Avenue Building #7, DOCKS A & B Suffolk VA 23434
90 Day Club Performance Guarantee Policy
Only items specified items are covered under the 90 Day PG program. To view if your item is covered this program, a large 90 Day PG Icon will be displayed on the item page itself. You can also click here to see if your item is covered under the program 90 Day Performance Guarantee
You must contact CS to get authorization prior to returning. Please email into [email protected] with your order number, item, and specify you are requesting to return under the 90 Day PG program.
Open Box items are NOT covered under the 90 Day Performance Guarantee. Only specified items are covered; if the item listing or link above does not have the 90 Day PG Logo on it, then it is not covered and will not be accepted as a return if used.
Pre-owned Return Policy / 30 Day Playability Guarantee
Unused pre-owned orders can be returned within 30 days and will be refunded back to the original payment method
Pre-owned items are covered under a 30 Day Playability program as well. If you used the item but do not like it you may return it within 30 days for a Store Credit. Please see here for details: 30 Day Playability Guarantee