Poor Construction vs Baggage Handling
October 25, 2012
Purchased on Wednesday, October 17 (from Big 5), flew from Phoenix to Portland on Southwest Airlines. I requested Southwest to wheel my travel bag to the TSA to inspect the contents so the travel bag could be locked prior to sending it through baggage handling. The travel bag and clubs arrived in Portland; no damage to either.
On the return flight there was not enough time to request Southwest to have TSA inspect my travel bag so it could be locked by the TSA agent prior to sending the travel bag through baggage handling. Arrived in Phoenix with two broken locks..
This is a two way problem: 1) Baggage handling by the airlines is extremely rough and there is no concern given to the property of others, 2) The cheap locking mechanisms on these bags lend themselves to be destroyed by the baggage handling system of the airlines, be it the baggage handles themselves, or more what I think is happening, the transporting system used to get the bags down to baggage, to the plane, and then into the plane. That's a lot of bouncing, and rolling around a bag goes throught to get loaded unto an airplane.
If the airlines allow you to have the TSA inspect your travel bag prior to it being sent to baggage handling, chances are the travel bag will make the trip. Otherwise, you can expect the travel bag to sustain damage to the locks. The locks are cheap, and not made well. If the manufacturer would address that issue this would be a product worth your money. However, as it stands now, I would not waste my money on another one.
Be aware, the fine print of the airlines, "...not responsible for damage to zippers or locks". There's simply no accountability by the airline industry for causing irreparable damage to a paying customer's private property. The manufacturer blames the airlines and the airlines blame the manufacturer, and the consumer is stuck in the middle taking it up the ...
Pros:Hard shell case, Easy to roll
Cons:Cheap locking mechanisms, Locks break easily