Have a question for Scratch the Caveman?
Click Here to review the FAQ
section or write Scratch an email!
Domestic Sales Help: 1-877-540-GOLF (4653)
International Sales Help: 1-585-436-7116
Available Mon - Fri, 9am - 6pm Eastern
Please note that most orders placed before 2pm Eastern will ship the same day. Orders placed after 2pm EST will ship the NEXT BUSINESS DAY. Please allow 24 hours after order placement to view tracking results!!!
Track Your Order!
When your order ships, an email with tracking information will be sent to the email address you used to place your order.
You can also track your order by simply logging into your account:
Click Here To Log In!
No account? No worries? Take a few seconds to create yours today and you'll instantly have access to your tracking info!
Create Your Account
If after 24 hours you fail to see tracking results, please email us at OrderStatus@RockBottomGolf.com!
Q. What is the return policy?
Featured Frequently Asked Questions
A.Item(s) must be in NEW and UNUSED condition. All parts, pieces, accessories, manuals, warranty information and printed materials must be in the original packaging with the product in order to be eligible for a full refund. All returns will be inspected prior to the refund being issued. The return must be received within 30 days from the purchase date.Custom/Special orders and personalized items are non-refundable.
We offer a UPS Prepaid Return Label Service for only $7! Click Here to print one immediately. This cost will be deducted from your refund.
UPS Prepaid Return Label Service is only available to customers in the continental U.S.Please allow 7-10 business days for the refund to be processed for the item(s) returned minus the prepaid label cost and initial shipping costs.If you would like to use your own shipping service, contact Scratch@RockBottomGolf.com to obtain a Return Authorization Number. We recommend that you insure the item with the shipping service!
Q. Incorrect / Damaged / Defective Shipments?
All products are covered under the manufacturer's warranty. Should you have a problem within the manufacturer's warranty period; we will do everything possible to assist you in resolving the issue.Defective merchandise will either be repaired or replaced. The repair or replacement process can take up to 3-4 weeks to complete/resolve.Please DO NOT USE the UPS Prepaid Return Label Service! Please contact Scratch@RockBottomGolf.com to obtain a Return Authorization Number.
Q. Where can I find shipping/handling info & rate charts?
Q. What is RockBottomGolf's pricing policy?
A. From time to time errors and typos occur. RockBottomGolf reserves the right to correct these errors on the web site, email, banner ads & any other web related media. For pricing related questions please contact Customer Service at Scratch@RockBottomGolf.com.
If you notice that we have a lower price on an item within a week of you purchasing that item on a Rock Bottom site, we'll give you a gift card for the difference! However if you missed a Rock Bottom deal, we cannot refund you the difference on a later purchase. With that said, all of our prices are GUARANTEED to be the LOWEST price at the time of purchase!
Q. Are RockBottomGolf's products new or used? How do you sell so cheap?
A. We only sell BRAND NEW TOP QUALITY merchandise! We stand behind every item we sell and we will do everything possible to assure that you're satisfied.
We buy HUGE lots of closeout merchandise, keep our overhead as low as humanly possible, leverage technology and then pass the savings on to our customers. We may not have everything that you're looking for, but the prices on the items that we do have are the cheapest that you will find, guaranteed!